| Goals |
Specifics |
| Airline/Travel Vendor
Contracts |
- Airline front-end: Percentage off, net rates,
matching fares, zone fares, waivers, student/group rates, conference rates, bulk rates,
consolidator rates
- Airline back-end: Soft/hard $ overrides, free tickets
- Hotel front-end: Percentage off, net rates, upgrades,
late-check in/out, free breakfast, parking, univ exchange
- Hotel back-end: Soft/hard $ overrides, free nights
- Car rental front-end: lowered daily/weekly rates,
waived LDW, free insurance, eliminated city surcharges
- Car rental back-end: Soft/hard $ overrides, free days
|
| Passenger Service |
- Service fees: reduced or waived (ticketing, refunds,
etc.)
- Creative ticketing: sister/split cities,
consolidators
- Ticket voids: For tickets received by noon, Monday
- Free delivery: E-tickets, reasonable to transaction
- Emergency airport protection: toll free worldwide
- Hotel overbooking protection: no-walk guarantees
- Advanced reservations Technology: web-based (ITN,
etc.) vs. PC-based (Resfax, etc.)
- Ongoing Travel Agency Motivation
|
| Internal Systems |
- Form of Payment: direct billing, expedited check
request, corporate charge cards, ghost cards, personal check or charge card, cash advances
- Processing: travel authorization and purchasing
system, numbers to be captured (dept, ta/po, cost center, contract/grant, ticket, charge
card, etc.)
- Travel Data: Origin/Destination, classes of service,
city-pair benchmarking, ticketless, consolidator & student travel,
non-compliant travel
- Passenger Name Record (PNR): Expanded approach to
capture passenger travel data
- Consolidation: Standardized within components
|
Campus Travel
Management