| Goals |
Specifics |
| Airline/Travel Vendor Contracts |
- Airline front-end: Percentage off, net rates, matching fares, zone fares, waivers, student/group rates, conference rates, bulk rates, consolidator rates
- Airline back-end: Soft/hard $ overrides, free tickets
- Hotel front-end: Percentage off, net rates, upgrades, late check-in/out, free breakfast, free parking, university exchange
- Car rental front-end: Lowered daily/weekly rates, waived LDW, free insurance, eliminated city surcharges
- Car rental back-end: Soft/hard $ overrides, free days
|
| Passenger Service |
- Service fees: Reduced or waived (ticketing, refunds, etc.)
- Creative ticketing: sister/split cities, consolidators
- Ticket voids: For tickets received by Monday, noon
- Free delivery: E-tickets, reasonable to transaction
- Emergency airport protection: Toll-free worldwide
- Hotel overbooking protection: No-walk guarantees
- Advanced reservations technology: Web-based (ITN, etc.) vs. PC-based (Resfax, etc.)
- On-going travel agency motivation
|
| Internal Systems |
- Form of payment: Direct billing, expedited check request, corporate charge cards, ghost cards, personal check or charge card, cash advances
- Processing: Travel authorization and purchasing system, numbers to be captured (dept., TA/PO, cost center, contract/grant, ticket, charge card, etc.)
- Travel data: Origin/destination, classes of service, city-pair benchmarking, ticketless, consolidator and student travel, non-compliant travel
- Passenger Name Record (PNR): Expanded approach to capture passenger travel data
- Consolidation: Standardized within components
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