| Goals |
- To improve understanding of the nature of travel expenditures and systems
- To mobilize institutional and systemwide resources for the leveraging of buyer power
- To insulate against the erosion of economic benefits
- To turn an expense into an asset
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| Strengths |
- Academic: CTM is the largest university travel consulting & data management company in the country. We are reminded monthly of the energy it takes to satisfy the unique needs of the academic community.
- Industry: Our experience includes both travel agency ownership and corporate travel management. We know where the savings are and how to get them.
- Outsourced Data Management: CTM experience is hands-on and on-going. Our data management system is currently used by more than forty universities, colleges, corporations and medical centers. CTM is the first institution to link volume of both universities and state governments.
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| Are you getting the most for your money? |
- Agency Contracts: CTM consulting minimizes fees and maximizes benefits
- Agency Services: CTM contracts include emergency passenger airport and hotel overbooking protection, free document delivery and ticket void privileges
- Emphasis on service, professionalism: Motivation must be maintained beyond the point of RFP selection. No program can be a success without immediate callbacks, expedited conflict resolution and ongoing motivation for agents to go the extra mile.
- Getting out of the box: University hotel rate exchange; in-house travel services; direct negotiation with CRS, internet and airline suppliers; multi-campus RFP; self-operating campus travel co-op; internal telephone extensions; incoming conference and group travel; student travel revenue opportunities; making travel agency vendor bias work for you.
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